Contact Us

Effective Date: April 14, 2026

Thank you for visiting Norelva. This Contact Information page explains how customers, visitors, rights holders, and other parties may contact us.

1. Customer Support

For questions about orders, products, shipping, delivery, returns, exchanges, refunds, or general customer support, please contact us using the details below:

Support Email: support@norelva.com

Phone: +86 187 6845 4184

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Business Address: Room 2006B, Building 2, Runao Business Center, Xiaoshan District, Hangzhou, Zhejiang 311200, China

2. Order-Related Inquiries

For order-related inquiries, please include your order number, the email address used at checkout, and a brief description of your request so we can assist you faster.

Examples of order-related inquiries include:

Order status or tracking questions;
Shipping or delivery issues;
Return, refund, or exchange requests;
Damaged, defective, or incorrect items;
Order cancellation requests before processing begins.

3. Response Time

We usually respond to customer emails within 24-48 business hours.

Please note that response times may be longer during weekends, public holidays, peak seasons, or periods of high support volume.

4. Preferred Contact Method

For the fastest customer support, please contact us by email at support@norelva.com.

Our phone number is provided for business verification and account-related identification. Customer support is primarily handled by email so we can keep a clear record of your request and provide accurate assistance.

5. Returns and Shipping Questions

If your request is related to shipping, delivery, returns, exchanges, or refunds, please review our Shipping Policy and Refund Policy for more detailed information.

Please do not send any return package without contacting us first. Unauthorized returns may be lost, rejected, or ineligible for refund processing.

6. Intellectual Property or Legal Concerns

If you believe that any content, image, product listing, trademark, design, or other material on our website infringes your intellectual property rights, please contact us at support@norelva.com.

Please include sufficient information to help us review your request, including your contact information, the relevant page URL, and any supporting documentation.

7. Business Information

Business Name: Norelva

Website: norelva.com