Shipping policy
Effective Date: April 14, 2026
Thank you for shopping with Norelva. This Shipping Policy explains how we process, inspect, and ship orders placed through our website.
1. Order Processing Time
Most ready-to-ship items are processed within 1-2 business days after payment is confirmed. Handmade or made-to-order items may require 5-10 business days for preparation, depending on the product type, customization details, and order volume.
Our order cut-off time is 2:00 PM EST, Monday - Friday. Orders placed after this time will be processed on the next business day.
Orders are not processed on weekends or public holidays.
2. Quality Inspection Before Shipment
Before dispatch, all products go through quality inspection to help ensure they meet our shipping standards.
3. Shipping Origin
Orders are dispatched from our fulfillment facilities or logistics partners in Mainland China, Hong Kong, or the United States, depending on product availability and inventory location.
4. Shipping Coverage
We offer shipping to eligible non-remote areas within the contiguous United States.
We currently cannot ship to P.O. Boxes, APO/FPO military addresses, or U.S. Territories.
5. Carriers & Delivery
Last-mile delivery is handled by trusted carriers including USPS, UPS, FedEx, or local logistics partners.
6. Shipping Methods & Delivery Estimates
- Free Standard Shipping: 7 to 14 business days after dispatch.
- Expedited Shipping: 5 to 8 business days after dispatch, when available at checkout.
The estimated delivery time includes standard customs clearance.
Please note that delivery times are estimates and are not guaranteed, especially during peak seasons, carrier disruptions, weather events, customs delays, or other circumstances beyond our control.
7. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow 24-48 hours for tracking updates to appear.
8. Shipping Delays & Exceptions
We are not liable for delays caused by carrier disruptions, weather, customs processing, seasonal high demand, incorrect shipping information, or other events outside our control.
For unusual delays, please contact us at support@norelva.com.
9. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete addresses provided by the customer.
10. Lost or Marked-as-Delivered Packages
If a package is marked as “Delivered” but has not been received, please contact the carrier first for assistance.
You may also reach out to us at support@norelva.com, and we will do our best to help you investigate the issue.
11. Fulfillment Partners
Some products may be fulfilled through trusted third-party production or logistics partners to optimize delivery efficiency.
12. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us using the details below:
Support Email: support@norelva.com
Phone: +86 187 6845 4184
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Address: Room 2006B, Building 2, Runao Business Center, Xiaoshan District, Hangzhou, Zhejiang 311200, China