Privacy policy

Effective Date: April 14, 2026

This Privacy Policy describes how Norelva collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

Throughout this Privacy Policy, the terms "we," "us," and "our" refer to Norelva.

1. Personal Information We Collect

We may collect personal information that you provide directly to us, information collected automatically through your use of our website, and information received from service providers or partners.

Information you provide to us may include:

  • Your name, email address, phone number, billing address, and shipping address;
  • Order details, product selections, return or exchange requests, and customer support messages;
  • Payment-related information needed to complete your purchase, processed by secure third-party payment providers;
  • Any other information you choose to provide when contacting us.

Information collected automatically may include:

  • Device information, browser type, IP address, time zone, and general location information;
  • Pages viewed, products viewed, referring websites, search terms, and interaction with our website;
  • Cookie, pixel, and similar tracking technology information.

2. How We Use Personal Information

We use personal information for the following purposes:

  • To process, confirm, fulfill, and deliver orders;
  • To provide customer support, including returns, exchanges, refunds, and order-related assistance;
  • To communicate with you about your order, account, inquiries, or support requests;
  • To improve our website, products, services, and customer experience;
  • To detect, prevent, and address fraud, abuse, security risks, or technical issues;
  • To comply with applicable legal, tax, accounting, regulatory, or operational requirements;
  • To send marketing communications where permitted by law or where you have opted in.

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand website performance, improve user experience, and support advertising or marketing activities.

You can usually adjust your browser settings to refuse or remove cookies. Please note that some website features may not work properly if cookies are disabled.

4. How We Share Personal Information

We may share personal information with trusted service providers and partners only as necessary to operate our business and provide our services.

This may include:

  • Website hosting and ecommerce platform providers;
  • Payment processors and fraud prevention providers;
  • Shipping carriers, logistics partners, and fulfillment providers;
  • Email, customer support, marketing, and analytics service providers;
  • Professional advisors, legal authorities, or regulators where required by law.

We do not sell personal information for money. However, certain advertising or analytics activities may be considered "sharing" or "targeted advertising" under some privacy laws. You may have the right to opt out of such activities where applicable.

5. Third-Party Services

Our website may use third-party services such as payment processors, shipping carriers, analytics tools, advertising platforms, apps, or external links. These third parties may collect, process, or store information according to their own privacy policies.

We are not responsible for the privacy practices, content, or policies of third-party websites or services that we do not control.

6. Payment Information

Payments are processed through secure third-party payment providers. We do not store full credit card numbers or complete payment credentials on our own systems.

Payment providers may collect and process payment information in accordance with their own security standards and privacy policies.

7. International Transfers

Because we operate internationally and work with service providers, fulfillment facilities, logistics partners, and technology providers in different regions, your personal information may be transferred to, stored in, or processed in countries outside your place of residence.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable privacy laws.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and business operations.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law and business needs.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, object to, or request a copy of certain personal information we hold about you.

You may also have the right to opt out of certain marketing communications or targeted advertising activities where applicable.

To exercise your rights, please contact us at support@norelva.com. We may need to verify your identity before processing certain requests.

10. Marketing Communications

If you subscribe to our email list or otherwise opt in to marketing communications, we may send you promotional emails, product updates, or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@norelva.com.

11. Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, legal requirements, or services.

Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us using the details below:

Support Email: support@norelva.com

Phone: +86 187 6845 4184

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Address: Room 2006B, Building 2, Runao Business Center, Xiaoshan District, Hangzhou, Zhejiang 311200, China