Legal Notice
Effective Date: April 14, 2026
This website is operated by Norelva. Throughout the site, the terms "we," "us," and "our" refer to Norelva. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
1. Use of Our Website
By using our website, you confirm that you are at least the age of majority in your place of residence or that you are using the website under the supervision of a parent or legal guardian, where permitted by law.
You agree not to use our website or products for any unlawful or unauthorized purpose.
2. Product Information
We make reasonable efforts to display product descriptions, specifications, images, and pricing as accurately as possible. However, we do not guarantee that all content on the website is always complete, current, accurate, or error-free.
Products sold under Norelva may be produced by us directly or by trusted third-party manufacturing partners selected for their production expertise and regional advantages.
3. Pricing and Availability
All prices are shown in the currency displayed on the website unless otherwise stated. We reserve the right to change prices, product availability, promotions, or content at any time without prior notice.
We also reserve the right to limit quantities, refuse orders, or cancel orders where necessary, including in cases of suspected fraud, pricing errors, or inventory issues.
4. Orders and Billing Information
You agree to provide current, complete, and accurate billing, payment, and shipping information for all purchases made through our store. We are not responsible for issues caused by incorrect or incomplete information provided by the customer.
5. Shipping and Fulfillment
We process most orders within 2 business days after purchase. Certain handmade items may require up to 3 business days for processing. Orders may be shipped from our Hong Kong warehouse or our California warehouse, depending on inventory availability.
All products go through two rounds of quality inspection before shipment.
6. Returns and Refunds
Your purchase is also subject to our Return & Refund Policy. Please review that policy for information about return eligibility, return procedures, shipping responsibility, and refund timelines.
7. Intellectual Property
All content on this website, including text, graphics, logos, product images, icons, videos, and design elements, is owned by or licensed to Norelva and is protected by applicable intellectual property laws.
You may not reproduce, copy, sell, distribute, modify, or exploit any part of the website or its content without our prior written permission.
8. Prohibited Conduct
You agree not to:
- use the website for unlawful purposes;
- submit false, misleading, or fraudulent information;
- interfere with the security or performance of the website;
- upload viruses, malware, or harmful code;
- infringe upon our rights or the rights of others.
9. Disclaimer
To the fullest extent permitted by law, our website, services, and products are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except as expressly stated or required by law.
10. Limitation of Liability
To the fullest extent permitted by law, Norelva shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products through the website.
11. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will become effective once posted on this page.
12. Contact Us
If you have questions about these Terms of Service, please contact us using the details below:
Email: support@norelva.com
Phone: +86 18768454184
This phone number is provided for business verification and account-related identification. Customer support is primarily handled by email at support@norelva.com.
12.GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK